Returns & refunds

Dry fruits are food, so we take great care before every pack leaves our shop. If something is not right, we will make it right.

Damaged or wrong items

• If your order arrives damaged, spoiled, or is not what you ordered, send us a photo on WhatsApp at 0304 3499461 within 48 hours of delivery.
• Include your order number and a clear photo of the pack and the problem.
• Once confirmed, we will send a replacement free of charge, or refund the amount for that item if a replacement is not available.

What we cannot accept

• Opened or partly used packs returned for reasons other than damage or a wrong item, because dry fruits are a food product.
• Claims reported more than 48 hours after delivery.
• Natural differences in size, colour or shape between batches, which are normal for dry fruits.

Refunds

• Refunds are made by bank transfer to the account you give us, usually within 3–5 working days after we confirm the issue.
• For cash on delivery orders we refund the amount you paid for the affected item.

Refused deliveries

If a cash on delivery order is refused at the door without a valid reason, we may ask for advance payment on future orders.

Contact

WhatsApp or call 0304 3499461, or visit AQ Nuts, Churmal Road, Quetta.